Help with MyPA

MyPA is an add-in for Outlook classic for Windows. The newer “New Outlook” and Outlook on the web don’t support the kind of integration MyPA relies on, so it can’t run there. If you have the New Outlook toggle switched on in the top-right of Outlook, switch it off to return to classic, then restart Outlook.

MyPA works with Microsoft 365, Exchange and Outlook.com accounts, and POP accounts. Everything MyPA does goes through Outlook, so there is no separate MyPA account to create, no mailbox to connect and no permissions to grant to us. IMAP accounts — usually how Gmail connects to Outlook — aren’t supported yet. If you’d like IMAP support, email sales@nineworks.uk: we’re keeping track of requests, and if there’s enough demand we may add it.

No. MyPA runs on your computer and works with your data through Outlook, on your device. We operate no service that receives your mail, calendar or task content — it never reaches us, and MyPA doesn’t send it to any other third party. MyPA writes its results to Outlook, which syncs them with your email service in the normal way. The full detail is in the privacy policy.

Yes. MyPA plans whatever tasks it can see in Outlook, so you can carry on using Outlook’s own task tools, the Microsoft To Do app, or another task manager that syncs into Outlook or Exchange. If you would rather manage everything in one place, MyPA’s built-in Task Board gives you a kanban-style view of your tasks.

Open the Time Log from the ribbon or the Planner window. It collects time against the work you planned and shows it back to you, which is useful for timesheets, billing or simply seeing where the week went.

MyPA costs £25 and it is a one-off purchase, not a subscription. Nothing renews and nothing is billed automatically. Payment is processed by Stripe, so any card Stripe accepts will work — your card details go to Stripe, not to us. Future major versions may be offered as an optional paid upgrade. See the terms.

Outlook may have disabled the add-in. In Outlook go to File → Options → Add-ins, set Manage to COM Add-ins, choose Go, and make sure MyPA is ticked. If it appears under Disabled Items, re-enable it there and restart Outlook. If it still doesn’t appear, email us and we’ll help.

The installer is code-signed, so Windows should let it through. If your organisation blocks MSI files as a matter of policy, installing from the Microsoft Store often goes through where a downloaded MSI will not. Failing that, ask your IT team to deploy MyPA for you — we’re happy to provide what they need.

Just install MyPA. The 45-day trial starts automatically on first use — there’s nothing to enter and no card required. MyPA will remind you before the trial ends.

Nothing is removed. Work MyPA has already planned stays in your Outlook calendar as ordinary calendar entries. Planning and Smart Sweep stop until you enter a licence key.

Open the MyPA Planner from the Outlook ribbon, then go to Settings (or Finish Setup) → Activation and paste in the key from your purchase confirmation email.

MyPA schedules around the meetings and commitments it can see in your calendar. If something isn’t in your calendar, or is marked as free rather than busy, MyPA may treat that time as available. Mark the time as busy, or block it out, then press Replan. If the clash was with a personal commitment, subscribe to your personal calendar in Outlook using its ICS link — MyPA works across multiple calendars and will plan around those appointments too.

MyPA writes planned work into your Outlook calendar, which syncs through Microsoft’s own services. If it hasn’t appeared, check that the same calendar is enabled on your phone and that Outlook has finished syncing on your desktop.

Only if you tell it to. Smart Sweep proposes an outcome for each message — filing, archiving, deleting, holding, or turning it into a task — and shows you what it intends before anything happens. You accept the ones you agree with.

Close Outlook, then go to Settings → Apps → Installed apps in Windows, find MyPA and choose Uninstall. Calendar entries MyPA created stay in your calendar; delete them yourself if you no longer want them.

Include the version of MyPA, your Windows and Outlook versions, what you did, and what happened instead. If we ask for logs, you will find them at %localappdata%\Nineworks\MyPA\Logs\planner.log — paste that path into the File Explorer address bar to go straight there. Have a look before you send it, and redact anything you would rather not share.